Shipping policy
SHIPPING POLICY
Shipping charges for your order will be calculated and displayed at checkout. You will receive an order confirmation via email once your order is placed and a shipment confirmation with tracking once your order is on its way to you.
We will do everything we can to ship your order as soon as possible. Packing slips and shipping labels are created and printed in advance. Processing time may include the time after your tracking number is generated.
Cool Stevie currently ships with USPS. Delivery typically takes anywhere from 2 to 7 days (United States, excluding AK and HI) from when the package leaves our warehouse depending on your location, subject to possible carrier delays. You may experience extended delays for weather and during the busy Holiday season due to increased carrier volume. These delays include scan-in delays, transit delays, and delays in information populating on the carriers tracking page.
Express shipments will be handled by the carrier that can guarantee 2-day delivery based on your purchase location. Selecting express shipping does not guarantee same day fulfillment although we will make our best effort to do same or next day fulfillment. Our warehouse is closed on weekends and Holidays. Shipping takes place Monday through Friday between the hours of 9am and 3pm Central.
Once a package has left our fulfillment center, Cool Stevie cannot be held accountable for lost or stolen packages.
Packages that are returned to our warehouse for any reason which you would like re-sent will incur an additional shipping fee. If the error was made due to a mistake entering the address during checkout, the customer is responsible for incurring additional shipping and handling fees to have the package re-shipped.
If you require a specific carrier due to your location and you are unable to select that option, or that option does not appear on the list, please let us know. We will make every effort to make sure you have access to a shipping option that works for you.
If you believe your package has been lost or stolen please contact the carrier assigned to your order and begin an investigation. If they are unable to assist, please email us at hey@coolstevie.com so we can do all that we can to help. Please note Cool Stevie cannot assist in any case with issues related to packages shipped to or rerouted to a 3rd party receiver/delivery service.
In cases where your package is marked as delivered but you have not received it, it may be helpful to check with your neighbors as packages may have been delivered to the wrong addresses within a few blocks. In the case your package is marked as delivered late in the evening or on a weekend it is likely the carrier prematurely marked your package as delivered and it is likely it will be delivered in the next two business days. Please note that we cannot issue refunds for shipments that are marked as delivered but claimed to not be received. We cannot refund and cancel orders once you receive the shipping email from us. Please review our refund policy for details on cancelations.
If your product has been damaged in shipment please take photos of the damage to the box and product, hold on to the damaged box for possible inspection by the carrier, and reach out to us so we can replace your item(s) and begin a claim. Please see our Purchase and Return policy for instructions.
To contact us, please email hey@coolstevie.com
Updated September 2nd 2026